Agent L1 Service Desk Dubai. Jobs in middle East

 RESPONSIBILITIES

• Taking over the calls coming from the internal clients;
• Records, solves and sends IT problems to the next level, in order to ensure a fast and efficient solution;
• Collects all necessary data for internal reporting;
• Ensures the fulfillment of the contractual agreed quality level (SLA);
• Program – availability to work in extended shifts, the program can be changed based on Business requirements;

Job Experience:

• Team work skills
• Understanding the offered solutions / problems and the correct management of the problem solutions
• Ability to constantly follow the updating of technical documentation, including after the stages of production, testing and implementation

Icare