IT Helpdesk officer I&M Bank Uganda

Job Title: IT Helpdesk officer

Organization: I&M Bank Uganda

Duty Station: Kampala

 Roles and Responsibilities

  • Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
  • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
  • To maintain an asset (hardware & software) database and track changes
  • Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
  • Carry out End of Day functions on the banking applications
  • Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems

 Minimum Qualifications

  • BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
  • Minimum of 1-2 years demonstrated in an IT related role

Application Instructions

Interested candidates should submit their applications online via the link below:

Closing Date: 4th November 2022

Comments

Post a Comment

Popular posts from this blog

Great to advertise with us. Contact us

  We are reaching out to over thousands of traffic  per day across the world  who may be in need of your services, advertise with us for as low as $5 USD per Day. Book now your Ad space from ronloy94@gmail.com for details. Whatsapp number +256700626555
Read more

Discovered a Hole in the Bottom of the Ocean: A Hole Found At The Bottom Of The Ocean Could Trigger Major Earthquakes

The ocean is one of the most mysterious places on earth , and despite centuries of exploration, it still holds countless secrets waiting to be discovered. Recently, a group of scientists made an exciting and groundbreaking discovery that could change our understanding of the ocean and the planet itself. They found a hole in the bottom of the ocean, and what’s more, it seems to be connected to the earth’s mantle. Bermuda triangle mystery  The discovery was made by a team of geologists, geophysicists, and oceanographers from several universities, including the University of Maryland, the Woods Hole Oceanographic Institution, and the University of New Hampshire. The area they studied was the South Atlantic Ocean , between Brazil and Namibia, where the ocean floor is spreading and new crust is forming. Using advanced seafloor mapping technology, the team discovered a hole in the ocean floor that is about 10 meters in diameter and 200 meters deep. This may not sound like a big deal on the s
Read more

How to make $1500/day: Submit your content and get paid $1/word

  Sierra is the narrating arm of the Sierra Club, the US's most established, biggest, and most compelling grassroots natural gathering. We are a quarterly public print and computerized magazine distributing grant winning news-casting and state of the art photography, workmanship, and video committed to safeguarding the regular world. Sierra unites driving scholars and photographic artists to convey the standards at the core of the Sierra Club's main goal: that everybody, paying little mind to race or pay, ought to partake in similar essential freedoms to clean air, clean water, a steady environment, and protected and simple admittance to encounter wild nature. We're searching for revealed stories on an extensive variety of ecological and civil rights issues from scholars who can bring to our crowd an expansive cluster of points of view and composing styles. Our supporters have an exhibited capacity to compose savvy, fun, sharp, and well-informed stories for a different and
Read more